Shipping policy

SHIPPING POLICY

Effective Date: June 2026

Thank you for shopping with Velvet Vault. We are committed to processing and shipping your order as quickly and efficiently as possible.

Order Processing

Orders are processed Monday through Friday, excluding holidays.

Most orders are processed within 1–3 business days after payment has been successfully received.

During promotional events or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive an email containing your tracking information.


Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method

Free shipping may be offered during special promotions or on qualifying orders.


Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery times are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if offered): 1–3 business days

Delivery estimates are not guaranteed and may vary due to weather, carrier delays, or other circumstances outside of our control.


Order Tracking

Once your package has shipped, you will receive an email with tracking information.

Tracking updates are provided by the shipping carrier and may take up to 24 hours to appear.


Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered, please contact us immediately.

Once an order has been shipped, we cannot guarantee address changes or rerouting.

Additional shipping fees may apply if a package must be resent.


Lost or Stolen Packages

Velvet Vault is not responsible for packages marked as delivered by the shipping carrier.

If your tracking indicates delivery but you have not received your package, we recommend:

  • Checking with household members
  • Checking around your property
  • Contacting your local shipping carrier
  • Filing a carrier claim if necessary

We will gladly assist in providing shipment documentation when needed.


Damaged Shipments

If your order arrives damaged:

Please notify us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photographs of the product
  • Photos of the shipping box and label
  • Description of the damage

We will review your claim promptly and determine the appropriate resolution.


International Shipping

International shipping may become available in the future.

Customers are responsible for any customs duties, taxes, or import fees required by their country.


Questions

For shipping questions, please contact:

support@velvetvault.com