Refund policy
Return & Refund Policy
Effective Date: June 2026
At Velvet Vault, we carefully source quality products to provide our customers with exceptional value. Customer satisfaction is important to us, and we strive to make every shopping experience a positive one.
Return Window
Returns are accepted within 14Â days of the delivery date.
To be eligible for a return:
- Items must be unused or in the same condition received.
- Original packaging, accessories, and documentation must be included whenever applicable.
- Proof of purchase is required.
Items Not Eligible for Return
The following items are non-returnable:
- Final sale or clearance items
- Personalized or custom-made products
- Gift cards
- Digital products
- Personal care items once opened
- Products showing signs of misuse, alteration, or accidental damage
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
Include:
- Order number
- Photos of the item
- Photos of the shipping package
- Description of the issue
After review, we’ll provide a replacement, refund, or store credit when appropriate.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method.
Please allow 3–10 business days for your financial institution to process the refund.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
Exchanges are available when inventory permits.
Contact
Questions regarding returns may be sent to: